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Tilley Hats

Called the Tilley Endurable's this had and company is IMHO tops in any of the marine industries. There hat is guaranteed for LIFE. And that means your life; not the hats. I had a canvas hat and after 4 years of wear on the boat and washing on the boat the top just began to fall apart. When back visiting the states I called Tilley to see what my options were.

As that hat did last 3 years the worst case I expected was another just like it. But as it did last only 3 years and did fall apart being canvas, in the Sun and salt water I asked if I could exchange if for another that might be more Sun / Salt resistant. "No Problem" was their answer. If there was a difference in cost I obviously would have to pay for that difference. So I made the exchange and ordered another style too.

They shipped the hats promptly but the individual in the shipping dock didn't understand the conversation I had with the office personal (I did leave a note in the box with the returned hat as instructed to do) and replaced the rotten hat and shipped me two of the ones I had asked for. They billed me for both of the new hats when I should have been billed for only one. I called the company and explained, they said to ship the hat back and they would refund the cost of the hat and the shipping.

That attitude is the kind I expect when buying top of the line products in the marine industry and it is with that kind of attitude and service that if need be I'll buy another Tilley any day. Grade A

All images and content copyright of David A. Kall