We first purchased the Tides Strong track from Kern's Sails in California. The installation went as expected. We had an external track and Tides instructed us to put clips on the mast and then slide the track up the clips. We ran short of clips and I called Tides Marine, received a prompt answer and approx 2 days later some extra clips arrived. Great service!
We lubricated the track with soap and water and began the arduous task of sliding the track over the clips. After pulling, tugging, and sweating we eventually got the track up or at least down the side of the mast. The mast was laying down.